Frequently Asked Questions (FAQ)

📍 Do you have a physical store or showroom?

No, we are a 100% online store. All purchases must be made through our website, with home delivery or pickup at a postal branch.

📍 Pickup option: We can arrange order pickup in Pilar, Buenos Aires.

Shopping with us is easy! 🛍️

💳 What payment methods do you accept?

We accept the following payment methods:

✔ Credit cards (up to 3 interest-free installments)
✔ Debit cards
✔ Bank transfer/deposit (10% discount when paying by bank transfer!)
✔ Mercado Pago
✔ International payments: We accept PayPal. For purchases with shipping outside Argentina, contact us via email at [email protected] or WhatsApp (+549 11 3078-3140).

📌 Important:
If you choose to pay by bank transfer or PagoFácil/Rapipago, your order will be processed once we receive payment confirmation via email at [email protected].

🚚 What shipping methods do you offer?

📦 National shipping (Argentina):
✔ Correo Argentino (home delivery or pickup at a postal branch)
✔ Pickup by arrangement (Zona Norte, Pilar, Buenos Aires)

🌍 International shipping:
✔ FedEx / DHL

💰 Shipping costs will be calculated based on your total purchase and location, and will be displayed at checkout before completing your order.

📍 Where can I receive my order?

You can receive your order at your home, workplace, or a postal branch. Choose the most convenient option for you.

⏳ How long does delivery take?

📌 Personalized or custom-made jewelry:

• Manufacturing takes approximately 10 to 20 business days, depending on the design.

📦 Shipping times:

• Argentina: Between 4 to 6 business days after dispatch.
• International: Varies depending on the country and the shipping company (contact us for more details).

❌ What should I do if my product arrives damaged?

📩 Contact us immediately at [email protected] or [email protected].

✅ All our jewelry comes with a warranty. Check our 👉 Returns & Exchanges policy.