Returns & Exchanges

✅ Warranty on All Our Jewelry

At Tienda de Joyeros, we want you to be happy with your purchase. All our jewelry comes with a warranty, and if you need to make an exchange, here’s how it works:

📌 Exchange Conditions

• The item must be in the same condition as received: unused, with its original packaging and tags.
• You must contact us within 48 hours of receiving the product.
• We do not offer refunds, but we provide store credit so you can choose another item.
• To apply for store credit or an exchange, you must return the original product.

🔄 Exchange for Manufacturing Defects

If your jewelry has a manufacturing or quality defect, please email us at [email protected] with:
✉️ Subject: ORDER NUMBER + YOUR FULL NAME
📸 Attach photos of the product to speed up the process

Once we review your request, we’ll arrange for the item to be returned. After we receive it, you can choose:
✔ The same product (subject to availability).
✔ Store credit for the same value to select another piece.

⚠ Important

• We do not offer refunds under any circumstances.
• Damage caused by improper use is not covered. Customers are responsible for proper jewelry care. Check our guide 👉 How to Care for Your Jewelry

📩 Questions? We’re here to help! Contact us via WhatsApp or email, and we’ll get back to you as soon as possible.